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Call OPT for bus-related assistance at 71.Call 311 for information about a school during an emergency.Contact your school for closing and opening delay notifications.Listen to your local radio station starting at 6AM for announcements.
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The bus driver will proceed to that school when safe to do so. OPT will then work with Division of School Facilities (DSF) and NYCEM to advise the bus company of the closest school at which to seek temporary shelter. Whether the route was already reported to the OPT call center.Whether the bus has sufficient emergency supplies.Any nearby road hazards (such as a fallen tree).The conditions of the current and surrounding streets.Any emergencies related to students or passengers on the bus.The location of the vehicle and the route.If a bus cannot continue its route for safety reasons, the bus company will notify the DOE Office of Pupil Transportation (OPT) and provide it with: The DOE will directly contact families of students on buses that are significantly delayed.Automated telephone calls are made to provide information about delays and/or cancellations to families.The DOE initiates call center surge staffing language access options are included.The NYPD, Fire Department, and NYCEM coordinate to secure support resources.Following the declaration of an emergency, DOE and NYCEM collect, monitor, and share information on route delays and stranded vehicles.NYCEM declares a weather emergency that may severely delay bus service.The NYC Emergency Management (NYCEM) office monitors bad weather and major emergencies.When this happens, we coordinate with other city agencies and take the following actions. Severe weather can often delay, or stop school bus transportation.
